All rights including the copyrights on all material on "KV Oostende - Official Site" (all pages falling under the domain www.kvoostende.be and the domain www.kvo.beAll rights (copyright, logo, etc.) belong to KV Oostende NV. All rights of the club names and logos belong to the respective owners. It is not allowed without the express written permission of KV Oostende to store and/or distribute information (including texts, images, sounds and html codes) via electronic and printed media or in any other way. So please contact us first via [email protected](link sends email)

Linking and referring to "KV Oostende - official website" is allowed. Preferably with the URL http://www.kvoostende.be or with the URL https://kvo.be

By sending in material for publication, you grant KV Oostende NV an unlimited right of use (including the right to publish the material in all editions of KV Oostende NV, not to post or to shorten that material), without any consideration being due.

The KV Oostende NV cannot be held responsible for the content and publication of voluntary contributions.

Using this website

The information on this website is intended for general information purposes for personal and non-commercial use. The information is not intended to replace any advice. If you use the information offered without verification or further advice, you do so at your own expense and risk. KV Oostende NV does not accept any liability in this regard. Despite the fact that KV Oostende NV takes great care in compiling and maintaining this website and uses sources that are considered reliable, KV Oostende NV cannot guarantee the accuracy, completeness and timeliness of the information.
KV Oostende NV operates and maintains this website from Belgium and therefore makes no representation that the information provided is appropriate for use in or from other countries.
KV Oostende NV cannot guarantee that the website will function without errors or interruptions.
Use of this website that disturbs the use of other visitors, that can endanger the functioning of this website or that can affect the information provided or the underlying software, is not permitted.

Third party information, products and services

The website refers, whether or not through hyperlinks, to information, products and services provided by third parties. Such material has not been assessed by KV Oostende NV for reasonableness, accuracy, completeness or timeliness. KV Oostende NV expressly rejects any liability in this regard. When you use the information, products and services provided by third parties without verification or further advice, you do so at your own risk. KV Oostende NV does not accept any liability in this respect.

Exclusion of liability

KV Oostende NV does not accept any liability with respect to this website. KV Oostende NV accepts no liability whatsoever with regard to defects, viruses and other imperfections resulting from access to or use of this website, the information which is made available on or via this website, the interception, manipulation or other improper use of information which is sent to KV Oostende NV via the website or by e-mail, the loss of data, downloading or use of software which is made available via this website or claims of third parties in connection with the use of this website.
The exclusion of liability also extends to the directors and employees of KV Oostende.


KV Oostende NV reserves the right to change the information on this website (including the text of this disclaimer) at any time without further notice. It is recommended to regularly consult this disclaimer so that you are aware of any changes.



KV Oostende NV, with registered office at 8400 Ostend, Leopold van Tyghemlaan 62, with company number 0895.938.619 (hereinafter "KVO", "we" or "us").

1. General

1.1 Unless expressly agreed otherwise in writing, these Online Terms of Sale (hereinafter referred to as the "Terms of Sale" or "Terms and Conditions") apply to and are an integral part of all online offers, orders and sales agreements made or entered into through the websites, mobile applications, webshops, ticket shops, software and other online products and services of KVO (the "Online Services"), to the exclusion of the Client's own general or specific (purchase) terms and conditions.

1.2 KVO reserves the right to change these terms and conditions at any time. All changes will be published online. By continuing to use the Online Services after the amended terms and conditions have been published online, you will be deemed to have tacitly agreed to the amended terms and conditions.

2. Order

2.1 The presentation of products and services through the Online Services is only a non-binding invitation to order products or services from KVO. By placing your order, you make a binding offer to enter into a sale agreement. KVO shall only be bound and the sales agreement shall only be concluded after your order has been confirmed and accepted in writing by KVO. KVO reserves the right to accept or not accept an order.

2.2 By placing an order through the Online Services, you expressly agree to the terms and conditions of sale as published by KVO at the time of placing your order and, as far as the webshop is concerned, to the terms and conditions of sale of any third parties with whom KVO cooperates. You are solely responsible for reading the applicable terms and conditions of sale before placing your order.

2.3 After you have placed your order and it has been confirmed by KVO, you will receive an invitation to pay the price of your order.

2.4 After KVO has received your payment, your order will be completed and delivered by the chosen delivery method of which you will be informed in advance of any additional delivery costs.

2.5 If, after placing your order, you discover that you have made an error with your order, please contact us immediately by e-mail [email protected](link sends email) or [email protected](link sends email).

3. Payment

3.1 Our invoices are payable in cash at our registered office, without discount, unless otherwise indicated on the invoice. No deductions or compensations may be made from the invoiced amounts.

3.2 In the event of non-payment of an invoice, in whole or in part, on its due date, interest will be payable, ipso jure and without notice of default, to 12% per year. In case of full or partial non-payment of the invoice on its due date, an amount equal to 10% on the outstanding invoice amount with a minimum of 40,00 euro will be charged, ipso jure and without any formal notice, as a fixed compensation and without prejudice to the conventional interest, without prejudice to the possible costs of assistance of a lawyer.

3.3 KVO expressly reserves the right of ownership of the delivered goods until full payment of the price, interests and costs. Until such time, the client may not alienate the goods or dispose of them in any way and/or make changes to them. In case of late payment, we will have the right to recover the goods from the customer at his risk and expense, without judicial intervention being required. Without prejudice to the reservation of ownership, all risks concerning the delivered goods already pass to the customer at the moment of delivery.

4. Delivery

4.1 Upon receipt of your payment, we are obliged to deliver the Products you have ordered, except where applicable laws and regulations, such as those relating to the safety of football matches, would require us to refuse or cancel your order or prohibit us from delivering the Products you have ordered to you.

4.2 We will do our best to deliver the products to the delivery address you provided when placing your order within the estimated delivery time indicated by us at the time of ordering. However, the delivery time indicated is not binding and KVO shall not be liable in any way for any loss, damage, expenses or costs arising from late delivery.

4.3 You agree to check the products for any defects, shortcomings or visible damage at the time of delivery and in any event before proceeding to sign the receipt that you may be asked to sign. You must keep a proof of receipt of the product delivered for any future disputes concerning it.

4.4 Please note that it may be impossible for us to deliver to certain locations. If this is the case, we will notify you using the contact details you provide to us when placing your order. We will take the necessary steps to cancel your order free of charge or arrange for delivery to an alternative address. We deliver exclusively in Belgium. We deliver in our standard packaging. We reserve the right to accept or refuse special packaging requests made by you and to charge you for the extra costs involved.

4.5 All risks related to the Product shall pass to you at the moment of delivery, except when delivery must be postponed because of a failure in your obligations, in which case the risk shall pass to you on the date that delivery would have taken place if you had not failed in your obligations. Once the risk has passed to you, KVO declines all responsibility in case of loss, destruction or other damage to the product. You should be careful when opening the product not to damage it, especially when using sharp objects.

4.6 You undertake to take delivery of the product in an appropriate manner at the date and time reasonably communicated to you by KVO. If you are unable to take delivery or collect the product ordered at the agreed date and time, we may leave a notice for you containing instructions on a second attempt at delivery or collection from the transport company. If delivery or collection is delayed because of your unreasonable refusal to accept delivery or if you do not accept delivery or collection from the carrier, we may (without prejudice to any other right or remedy available to us) take either or both of the following steps: (i) charge you fair storage fees and other reasonable costs incurred by us; or (ii) make the product unavailable for delivery or collection and notify you that we are cancelling the relevant contract immediately. We will then refund to you or your financial institution any amount already paid by you to us under the relevant contract, less any reasonable administration costs incurred by us (including the cost of the attempted delivery and subsequent return of the product, as well as any other storage costs).

4.7 It is your responsibility to ensure that the products meet and satisfy your needs and personal requirements. We do not guarantee in any way that the Products will meet your personal requirements or will be suitable for any particular specific use or purpose. You expressly acknowledge that the products are standard and not customised to meet your individual, personal requirements.

5. Cancellation and rescission

5.1 KVO reserves the right to cancel an order and rescind an agreement if the product is unavailable for any reason or if applicable laws and regulations, such as those relating to the safety of football matches, authorize or require us to do so. In such event, we will immediately contact you and refund any monies you have already paid within 30 days of notification of cancellation of your order. We will refund all monies transferred by you using the same method of payment as you used to pay for the product.

6. Right of revocation

6.1 Subject to specific provisions and to the exceptions mentioned below, as a consumer you have the right to inform KVO in writing that you renounce any purchase made through the Online Services, without payment of any penalty and without indicating any motive, within fourteen calendar days from the day following the delivery of the goods or - in case you have concluded a service contract - within fourteen calendar days from the day following the conclusion of the service contract.

6.2 You may use the withdrawal form attached to the delivery of the purchase, or you may make any other unambiguous declaration in which you declare that you are withdrawing from the contract, or you may use the "model withdrawal form" which you can find on the website of the FPS Economy. Once you are in possession of the product, you are obliged to keep it and take care of it in an appropriate way. The product must be returned to us in its original state.

6.3 However, you cannot exercise a right of withdrawal for:

(i) match tickets and tickets giving access to an event;

(ii) the supply of products made to your specifications (personalised and/or custom-designed items such as clothing with a personalised name) or of products clearly intended for a specific individual;

(iii) the supply of goods that spoil quickly or have a limited shelf life;

(iv) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery;

(v) the supply of goods which, after delivery, are by their nature irrevocably mixed with other products;

(vi) the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

(vii) the supply of newspapers, periodicals or magazines with the exception of subscription contracts for such publications;

(viii) contracts concluded at public auction;

(ix) the provision of accommodation other than for residential purposes, transport, car rental services, catering and leisure services if the contracts provide for a specific date or period of performance;

(x) the supply of digital content which is not supplied on a tangible medium if the performance has begun with your express prior consent;

You acknowledge that you will lose your right of withdrawal in the cases mentioned above.

6.4 If you or we have validly cancelled or revoked the order, we shall promptly reimburse any payment already made by you or your financial institution for the product order, and in any event within 30 days following your cancellation or revocation. In the event that a product was obtained using a gift voucher or discount vouchers, we reserve the right to refund any amounts paid following your withdrawal upon return of the products by crediting your account with the amount of your order.

7. Specific conditions for the online order and/or purchase of tickets

7.1 Under no circumstances will tickets be refunded or exchanged, except in the event of cancellation or postponement of the match or event, unless this is due to force majeure. For tickets, there is no right of withdrawal or right of waiver. The order and/or purchase and/or possession of a ticket does not affect the right of KVO to refuse admission to the stadium for any reason whatsoever (e.g. in case of a stadium ban or if the ticket was not purchased through an official sales channel). KVO can under no circumstances be held responsible or liable for any damage or consequences resulting from measures imposed by third parties concerning matches, such as measures imposed by the authorities, by football authorities and bodies, by public order, etc.

7.2 The registered buyer, the transferor and the holder of the admission ticket shall be jointly and severally liable for any damage caused by the latter at the places to which it grants access. Except for the cases of legal, objective liability, KVO cannot be held (civilly) responsible or liable for possible accidents in the stadium. The bearer of the admission ticket undertakes to behave in accordance with the rules of internal order as posted at the entrance to the stadium.

7.3 In accordance with the law on the sale of tickets to events of 30 July 2013, it is strictly prohibited: (i) the regular resale of tickets, (ii) the performance for the purpose of regular resale and the provision of funds used for a regular resale, (iii) the occasional resale at a price higher than the stated admission price, (iv) the performance for the purpose of occasional resale and the provision of funds used for occasional resale if the resale is at a price higher than the stated admission price, (v) the resale prior to the start of the original sale, (vi) the sale of a privileged or promotional ticket for which there was no original sale. Presentation for resale and the provision of funds for resale are also prohibited for sales of admission tickets with priority status or promotional tickets for which there have been no original sales. Violations are subject to sanctions.

8. Defective Products

8.1 We guarantee that the product will be delivered undamaged and in the quantities ordered, and that it will comply with the latest manufacturer's published instructions, as stated on the Online Services or in our description of the product at the time of your order.

8.2 The Product is only intended for use in accordance with the instructions set out on our Online Services or in our description of the Product itself. It is your responsibility to ensure that you use the Products only in accordance with these instructions.

8.3 We will do our utmost to deliver the Products in perfect condition. However, if you notify us that the Products are defective, you agree to keep the Products in their current condition so that we may inspect them within a reasonable time. In order to provide you with a solution to a defective product, we may need your help and prompt communication of certain information regarding the product. If you want us to repair, replace or refund the Product if the Product is not satisfactory, and we find that the Product has been (i) misused, abused, neglected, improperly or inadequately cared for, not cared for, damaged or abnormally used; or (ii) involved in an accident or damaged by an improper attempt to alter or repair it; or (iii) used in contravention of our instructions for the Product or those of the manufacturer; or (iv) affected by normal wear and tear, after delivery by us, we may at our discretion decide not to repair, replace or refund the product and/or we may require you to pay all reasonable transportation and service charges based on our current standard rates and may charge them using the payment information you provided to us when placing your order. We shall not, to the fullest extent permitted by law, be liable for any loss, liability, cost, value, expense or expense arising therefrom.

9. Use of gift vouchers and discount coupons

9.1 We are not liable for the loss, theft or illegibility of discount coupons or gift vouchers.

10. Limitation of liability

10.1 KVO pays close attention to the information provided through the Online Services, but cannot guarantee in any way the accuracy or completeness of the information. The information provided through or related to the Online Services is of a general nature, is not adapted to personal or specific circumstances, and therefore cannot be considered personal, professional or legal advice to the user. KVO cannot be held liable for any damage, of whatever nature, resulting from actions and/or decisions based on said information and/or use of documents or resulting in any way from the use of the Online Services.

10.2 KVO does not give any guarantees with regard to the proper functioning of the Online Services and cannot be held liable in any way for any malfunctioning or temporary (un)availability of the Online Services or for any form of damage, direct or indirect, that may result from the access to or use of the Online Services.

10.3 Under no circumstances can KVO be held liable against anyone, directly or indirectly, in any specific or other way, for damage caused by the use of the Online Services, in particular as a result of links or hyperlinks to other websites, including, without limitation, any loss, work interruptions, damage to programmes or other data on the computer system, to equipment, software or other of the user.

10.4 The Online Services may contain hyperlinks to websites or pages of third parties or refer to them indirectly. The placing of links to these websites or pages in no way implies an implicit approval of their contents. KVO expressly declares that it has no authority over the content or other characteristics of these websites or pages and cannot under any circumstances be held liable for their content or characteristics or for any other form of damage resulting from the use thereof.

10.5 KVO undertakes to carry out its obligations under these terms and conditions of sale with reasonable care and skill. However, KVO is not bound to any result.

10.6 Regardless of the nature of the loss or claim, in no event shall KVO be liable for any indirect, incidental or consequential damages, such as but not limited to (i) loss of business; (ii) loss of actual or anticipated profit; (iii) loss of contracts; (iv) loss of use of money; (v) loss of anticipated savings; (vi) loss of business; (vii) loss of productive time; (viii) loss of opportunity; (ix) loss of goodwill; (x) loss of reputation; or (xi) loss of, damage to or corruption of data, in each case whether such damage is foreseeable, known, anticipated or in any other form.

10.7 The liability of KVO with regard to the Online Services is in any case always limited to either the refund of the price paid by the customer, or the re-execution of the Online Services, and this at the discretion of KVO.

10.8 The total liability of KVO shall always be limited to the amount of the price paid by the Client to KVO for the Online Services which gave rise to the loss, with a maximum of 100.00 euros per loss.

10.9 The foregoing limitations of KVO's liability shall apply both to any liability expressly provided for in these Terms and Conditions and to any liability arising from the invalidity or unenforceability of any other clause in these Terms and Conditions.

11. Warranty and complaint management

11.1 We will perform our obligations under these terms and conditions with care and skill. We attach great importance to the satisfaction of our customers. Complaints or disputes must under penalty of nullity and voidness be made within eight days after the fact or occurrence to which the complaint or dispute relates and this by registered mail.

12. Force majeure

12.1 KVO cannot be held liable for any failure or delay in the performance of an agreement that is attributable to an external cause beyond KVO's control, including but not limited to all forms of force majeure, actions of third parties (including but not limited to hackers, suppliers, government, quasi-autonomous non-governmental authorities, supranational, federal, regional, provincial or local authorities), riots, civil unrest, war, hostilities, military operations, national disasters, terrorism terrorist threats, piracy, arrests, coercion by a competent authority, strikes and/or lock-outs, epidemics, fires, explosions, storms, floods, drought, extreme weather conditions, earthquakes, natural disasters, accidents, mechanical breakdowns, third party software, failure or malfunction of public utilities (including failure of electricity, telecommunications or internet), lack of or inability to obtain supplies of materials, equipment and/or transport, irrespective of whether the circumstances in question could have been foreseen.

12.2 Both KVO and the client shall be entitled to terminate the agreement immediately by written notice to the other party if the force majeure lasts longer than 2 working days, in which case neither party shall be liable to the other party in connection with such termination (except for reimbursement of a product already paid for by the client and not delivered).

12.3 If KVO has entered into obligations to deliver identical or similar products to several clients and is prevented by force majeure to fully comply with its obligations towards all parties involved, KVO will be entitled to decide autonomously which agreements will be executed to what extent.

13. Notifications

13.1 Any notice under a Contract must be in writing and may be delivered by hand, or sent by pre-paid or registered post with advice of delivery or by email addressed to the relevant party at the last known address or email address of the other party. Any notice by post shall be deemed to be received two business days after it is posted if the address of the recipient is in Belgium. A notice by e-mail will be deemed to have been received when the e-mail is demonstrably received on the server of the recipient. As proof of this, it is sufficient that the letter or e-mail was correctly addressed and, if applicable, correctly stamped or sent as a registered letter with acknowledgement of receipt.

14. Final Provisions

14.1 Failure or delay by you or us in exercising any right under these terms and conditions or any Contract shall not be deemed to be a waiver of that right, and shall not affect any other or further event or prejudice any right or remedy in respect thereof or in any way affect or modify our or your rights under these terms and conditions or any Contract.

14.2 If any clause in these terms and conditions or any agreement is or becomes invalid or unenforceable, that invalidity or unenforceability shall not in any way affect the validity or enforceability of any other clause in these terms and conditions, in whole or in part.

14.3 The Client is not permitted to transfer any agreement to which these Terms and Conditions apply or any right or obligation thereunder, in whole or in part, to a third party without the prior written consent of KVO.

14.4 Nothing in these terms and conditions or in any agreement shall create or be deemed to create a partnership, agency or employer and employee relationship between you and us.

14.5 No person who is not a party to these terms and conditions or to a contract can thereby acquire rights or enforce rights under any provision of these terms and conditions, even if that person has relied on such a provision or has indicated to either party that it agrees with any provision of these terms and conditions or a contract.

14.6 Het verzamelen en/of verzenden en/of produceren en/of verspreiden van informatie of gegevens met betrekking tot wedstrijdontwikkelingen, gedragingen of enige andere factor in de wedstrijd, of enige vorm van opname van audio-, video- of audiovisueel materiaal in een wedstrijd (hetzij door gebruik van elektronische apparaten of andere) voor enige vorm van wedden, gokken of commerciële activiteiten die niet vooraf zijn goedgekeurd of voor andere doeleinden die in strijd zijn met deze algemene voorwaarden, is ten strengste verboden in het Stadion, behalve waar uitdrukkelijke toestemming of toestemming is verleend door de Pro League en de Club. Mobiele telefoons mogen alleen worden gebruikt voor persoonlijk, privégebruik. Bij overtreding van deze algemene voorwaarden kan aan bezoekers de toegang tot het Stadion worden geweigerd of kunnen bezoekers worden verwijderd uit het Stadion.

15. General Terms & Conditions & Privacy Policy

15.1 The provisions of our Terms and Conditions and of our Privacy Policy form an integral part of these Online Sales Terms and Conditions. In the event of any conflict between the provisions, the provisions of these Online Terms of Sale shall prevail.

15.2 A printed version of these Online Selling Terms and Conditions, the Privacy Policy and of any warning or notice delivered in electronic form will be accepted in any judicial or administrative proceedings arising out of or in connection with these Online Selling Terms and Conditions, the Privacy Policy and the Privacy Policy, in the same manner and under the same conditions as other documents and commercial registers created and kept in printed form. All rights not expressly granted in this document are reserved.

16. Applicable law and disputes

16.1 All agreements to which the present conditions apply are governed by Belgian law.

16.2 For all disputes that may arise in connection with these conditions or the Online Services to which they apply, the courts of the registered office of KV Oostende NV have exclusive jurisdiction.



KV Oostende NV, with registered office at 8400 Ostend, Leopold van Tyghemlaan 62, with company number 0895.938.619 (hereinafter "KVO", "we" or "us").

These general terms and conditions govern the contractual relationship that the parties, as stated herein (visitor Versluys Arena/user of consumption card on the one hand and KVO on the other) have agreed to.


1. Each visitor of the Versluys-Arena can pay for his consumptions or his purchases in the fanshop with a consumption card, which is issued under the management of KVO. For the subscribers the subscription card has the same functionality as a consumptions card.

2. These cards are equipped with digital technology that enables "cashless payment". This technology works via a digital chip.

3. These consumption cards or season tickets can be recharged ("topped up") with an amount destined for consumption at points of sale in the stadium, at the secretariat, via the website or via an app developed for this purpose.

4. By completing an online top-up transaction via the website or the app, or at the Versluys Arena (secretariat or point of sale), the visitor accepts the general terms and conditions as specified in this chapter.

Description of the charging process via the website or via the app

5. In order to use the possibility to charge the consumption cards via the website or via the app, an account must be created via the website or via the app. Besides some personal data (name, date of birth, address, nationality, language, gender, IBAN number, VAT number), a valid email address and a password have to be given.

After the account has been created, a verification email will be sent to the specified email address. By clicking on the link in the verification email, the account will be activated.

Once activated, you will be able to log into your personal account at any time using the provided email address and password.

After being logged in, the consumptions card can be loaded by entering the card number and the desired amount via the tab "Load card". After entering these data you will be asked to pay using a self-chosen payment method. The payment service is provided by third parties.

6. One is at all times personally liable for all activity that takes place under the activated account. The user is responsible for the safe custody of the login data.

7. An account can only belong to one individual person. It is not permitted to share an account with several people. Any damage or loss arising from improper use is the responsibility of the account holder.

8. An account can only belong to an existing physical person or a legal entity. Accounts registered by "bots" are not allowed.

9. Through the website or the app, if you log into your account, you will be able to load or top up money on your consumption card. If you do this, you will have to choose a payment method. Depending on the choice of payment method, one will have to agree with the conditions set by the supplier of the payment method.

Use of the consumption card

10. Money loaded onto the consumption card can be used indefinitely, provided the consumption card is not torn, cracked, damaged or illegible. When the consumption card is issued it will be checked to see if it is working. It is the visitor's responsibility to keep his consumption card undamaged and in good working order and if necessary to request a new card in time. KVO can in no way be held responsible for loss of money due to voluntary or involuntary damage to or illegibility of the consumption card.

11. The visitor is at all times responsible for the safe keeping of his consumptions card on which money is loaded. KVO cannot be held responsible in case of theft or loss. If a situation of theft or loss occurs, the card can be deactivated on simple request at the Service Point/Infopoint in the stadium.

Users should be fully aware that a loaded consumer card is the equivalent of cash. Whoever owns the card is presumed to be the owner and can make payments.

Refund of money from the consumption card

12. Money loaded onto the consumption card cannot be refunded under any circumstances.


13. By accepting these general terms and conditions one declares to have full knowledge of and agree that KVO cannot be held liable for any direct or indirect damage suffered or loss of profit, loss of data or other immaterial items resulting from:

- Technical malfunctions, interruptions, defects in electronic data traffic when loading the card via the website or the app

- Infection with viruses resulting from visiting the website or the app, despite all efforts to avoid this.

- Mistakes or negligence on the part of personnel in charge of charging the consumption cards

- Falsification or manipulation of data by hackers or anyone who illegally accesses the data supporting the cashless payment system

- The impossibility of using the cashless payment service

Problems and dissatisfactions

14. In the event of problems or dissatisfaction with the operation of the cashless payment system, the visitor can contact the Service Point/Info Point located in the stadium during the matches. An email can also be sent to the following email address [email protected](link sends email). Complaints will only be processed if they are sufficiently documented by the complainant and supported by sufficient evidence. KVO reserves the right to consider a complaint inadmissible if these conditions are not met. Problems concerning transactions shall be reported as soon as possible. KVO reserves the right to regard a complaint as inadmissible if it concerns a transaction dating back longer than 3 months.

Privacy Statement

15. By top-up online (via the website or app) you give permission to KVO to process a number of personal data, namely: name, language choice, gender, date of birth, nationality, address, email, IBAN and VAT number (in case of companies). Processing means: (re)producing, distributing, communicating to the public, processing, deleting, synchronizing with other information and using it in the most general sense. This processing must allow KVO to run the cashless payment system efficiently and to conduct market analysis, generate statistics, collect data on transactions and improve its services in general.

The collection of these data is a requirement for providing the service that is the subject of this agreement. Without these data it is not possible to create a personal account and/or to charge or top up the personal consumption card through this personal account.

KVO will not communicate your personal data to third parties, unless this is required by law, or by an administrative or judicial decision, in which case the data will be communicated to the legal, administrative or judicial authority or unless this is necessary in the context of building and/or maintaining the computer infrastructure and the software framework required to ensure the efficient operation of the cashless payment system, in which case the data will be communicated to third parties with whom KVO cooperates and who have signed a privacy statement.

You always have the right to request and correct your personal data and to oppose the processing of your personal data (in which case the cashless payment service may be discontinued). If you wish to exercise this right, you may do so by registered letter addressed to KVO NV.


16. By using this service, you consent to the placement and use of cookies on our website and on our app. These cookies are used to make the website or the app work properly, so you can stay logged in for example. Our website and our app also use cookies that are not strictly necessary, but useful. These cookies make it possible to collect data outside our website or app.

Information from third parties

17. The Online Services may contain third party information and data, for example, information from sponsors, partners and suppliers and other users, including links and other references to third party websites, social media and other online services. However, KVO does not control, and KVO is not obligated to control, the content of the websites, social media and other online services of third parties, and in no event can KVO be held liable or responsible for the content of the websites, social media and other online services of third parties. In addition, reference to or inclusion of third party information and data does not imply endorsement of such content by KVO either.

Intellectual Property

18. The Online Services may contain information, data, images, works, texts, video material, databases, trademarks, trade names, domain names and other materials and data of KVO and of third parties, which are protected by (intellectual) (property) rights. You acknowledge these rights and you commit yourself not to use these materials and data in a way that violates the aforementioned rights of KVO or third parties.

If you send, post, publish, communicate or in any other way use information, data, images, works, data, texts, video material and other materials and data on or via the Online Services, you undertake and guarantee that you yourself have the necessary rights to do so or have obtained permission to do so from the copyright holder(s).

Final provisions

19. KVO reserves the right to discontinue the cashless payment system at any time, temporarily or permanently, without prior notice to cardholders.